Frequently Asked Questions
During which hours can I reach you by phone or expect a response to my inquiries?
We are really busy tending to the animals and plants, especially early morning and sunset at feeding times. The best time to SMS (0487011958) is between the hours of 9am to 5pm. You can alternatively leave a Whatsapp (+61487011958) message at any time and we will respond typically within a day.
What time is check-in?
You can complete check-in anytime after 8am. Please confirm with us your time of arrival.
Please give us an idea of when you will arrive so that someone can be available to assist you.
What time is check-out?
You are asked to vacate by the latest 10am.
When are the scheduled times for animal feeding?
We are usually feeding the animals around 7 in the morning and again at 7 in the evening.
What are the designated hours for pool access?
We allow our helpers to use the pool between 10 in the morning and 7 in the night. Sunset is a spectacular time to take a dip and watch the sunset. Please arrange this with us before you come so we can ensure a great experience.
Do you accept children?
We accept families with children over 12 years.
What is the minimum stay period?
You need to stay for at least 2 weeks.